Trans Affirm Shop Policies

Thank you for supporting Trans Affirm! Purchases from our shop directly support our Transition Wear Program and other community initiatives, helping us provide binders, tucking gaffs, gender-affirming items, resources, and programming to trans and gender-diverse Idahoans.

Trans Affirm is a small, nonprofit organization, and our shop is operated and fulfilled by our team alongside our regular programs, events, advocacy, and community work. The following policies help us keep the shop sustainable while making sure customers know what to expect.

  • Orders are typically reviewed within 5–7 days of being placed. Once reviewed, please allow approximately 2–4 weeks for packing and shipment when necessary.

    Our average fulfillment time has historically been much faster, with many orders shipping within approximately 5–7 days after being placed. However, this timeframe is not guaranteed.

    Because Trans Affirm is a small nonprofit and orders are packed and shipped alongside our regular community work, fulfillment times may vary depending on order volume, events, organizational capacity, holidays, inventory, and other circumstances.

    You will receive shipping or tracking information when available once your order has been prepared for shipment.

  • Because proceeds from shop purchases support Trans Affirm's programs and help us provide gender-affirming items free to trans Idahoans, all sales are final.

    We generally do not accept returns or exchanges for reasons such as incorrect sizing, change of mind, or no longer wanting an item.

    Damaged or Defective Items

    If your item arrives damaged or defective, please contact us within 7 days of receiving your order.

    Please include:

    • Your order number

    • The name of the affected item

    • A description of the issue

    • A clear photo showing the damage or defect

    Our team will review the request and, when appropriate, provide a replacement if the same item is available. If a replacement is unavailable, we will work with you on an appropriate resolution.

  • Because orders may begin processing shortly after they are received, order cancellations are not guaranteed.

    If you need to request a cancellation, please contact us as soon as possible. If your order has already been packed, fulfilled, or shipped, we may be unable to cancel it.

    If Trans Affirm cancels your order, you will receive a refund for the canceled item(s).

    Refunds may also be issued at Trans Affirm's discretion when we are unable to fulfill an order or when another qualifying order issue cannot reasonably be resolved through replacement.

    Refund processing times may vary depending on your original payment method and payment processor.

  • If your package arrives damaged, please contact us within 7 days of delivery and include your order number, photos of the package and affected merchandise, and a description of the issue.

    If you believe your package has been lost in transit, please contact us with your order number and tracking information so our team can review the shipment.

    If tracking shows that an order was successfully delivered but you cannot locate it, we recommend first checking around the delivery location, with household members or neighbors, and with the applicable shipping carrier.

    Trans Affirm cannot guarantee replacement or reimbursement for packages that are confirmed as successfully delivered to the address provided at checkout. However, please contact us and we will review the circumstances when possible.

  • Incorrect or Missing Items

    If you receive the wrong item or something is missing from your order, please contact us within 7 days of receiving your package.

    Include your order number and a description of what is incorrect or missing. Photos may be requested when applicable.

    If the error occurred during fulfillment by Trans Affirm, we will work to correct it at no additional cost to you.

    Address Changes

    Customers are responsible for providing a complete and accurate shipping address at checkout.

    If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update your address if your order has not yet been shipped, but address changes cannot be guaranteed once fulfillment has begun.

    Trans Affirm is not responsible for orders that are lost, delayed, returned, or delivered incorrectly because an inaccurate or incomplete shipping address was provided at checkout.

    If a package is returned to us, please contact our team to discuss available options.

  • At Trans Affirm, we respect your privacy and take the protection of customer information seriously.

    Personal information collected through our shop, such as your name, email address, shipping address, and order information, is used to process and fulfill your order, communicate with you about your purchase, provide customer support, and maintain necessary organizational records.

    Trans Affirm does not sell your personal information.

    Payment information is securely processed through our payment processor. Trans Affirm does not directly store your complete payment card information.

    Information may be provided to service providers when necessary to operate the shop and fulfill your purchase, such as payment processors and shipping providers.

    By placing an order and submitting your information, you acknowledge these practices.

  • By purchasing from the Trans Affirm shop, you agree to the following terms:

    • Merchandise is sold by Trans Affirm, a nonprofit organization.

    • Merchandise purchased through our shop is intended for personal use. Resale or commercial use is prohibited without prior written permission from Trans Affirm.

    • Product availability, pricing, designs, inventory, and shipping timelines may change without notice.

    • Product images are intended to represent merchandise as accurately as reasonably possible; minor variations may occur.

    • Placing an order does not guarantee availability. If an item becomes unavailable after an order is placed, Trans Affirm may contact you regarding replacement options or issue an applicable refund.

    • Trans Affirm reserves the right to refuse or cancel an order when reasonably necessary, including in cases involving inventory errors, pricing errors, suspected fraud, misuse of the shop, or circumstances that prevent fulfillment.

    • If Trans Affirm cancels a paid order that cannot be fulfilled, the applicable amount will be refunded.

    • Customers are responsible for reviewing their order information, including item selections and shipping address, before submitting an order.

    • Shipping and fulfillment estimates are not guaranteed delivery dates.

    • Purchases from the Trans Affirm shop support Trans Affirm's charitable programs and organizational operations.

    By completing a purchase, you acknowledge that you have reviewed and agree to our applicable shop policies.

  • Questions about an order, shipping, damaged merchandise, or our shop policies can be directed to:

    Trans Affirm
    📧 info@transaffirm.org

    When contacting us about an existing purchase, please include your order number whenever possible so our team can locate your order more quickly.

    Because Trans Affirm is a small nonprofit organization, please allow our team reasonable time to review and respond to shop inquiries.